Support

Need a hand with Forma? The fastest way to reach us is by email at support@myforma.fit. We aim to respond to every message within 1–2 business days.

When you write in, including the email address on your Forma account and the name of your gym helps us resolve things faster.

Common questions

How do I join my gym in the app?

Your gym gives you an invite code. After signing up, enter the code in the App to join — your classes, schedule, and skills curriculum appear once you're a member. If your code isn't working, double-check it with your gym's front desk or email us.

I can't sign in

Make sure you're using the same method you signed up with (email and password, Google, or Apple). If you signed up with Google or Apple, use that same button to sign back in. Still stuck? Email us from the address on your account and we'll sort it out.

Billing and subscriptions

Membership payments go directly to your gym and are processed securely by Stripe. For questions about charges, refunds, plan changes, or cancelling a paid membership, contact your gym directly — they manage your subscription. If you're not sure how to reach them, or something looks wrong, email support@myforma.fit and we'll help.

Class reminders and notifications

You can turn push notifications on or off in your device settings or from the Profile screen in the App.

How do I delete my account?

You can delete your account and associated personal data at any time from the Profile screen in the App. You can also email us at support@myforma.fit and we'll delete it for you. See our Privacy Policy for details on what we retain and why.

Found a bug or have a feature idea?

We'd love to hear it. Email support@myforma.fit with a short description — screenshots help a lot.

For gym owners

Questions about running your gym on Forma — the staff dashboard, schedules, member management, Stripe payouts, or onboarding — email support@myforma.fit and we'll get you set up.

See also our Privacy Policy and Terms of Service.