Support

Need a hand with Forma? The fastest way to reach us is by email at support@myforma.fit. We aim to respond to every message within 1–2 business days.

When you write in, including the email address on your Forma account and the name of your gym helps us resolve things faster.

Common questions

How do I join my gym in the app?

There are three ways. Your gym can give you a join code to enter after you sign up, send you an invite link that takes you straight in, or — if they've listed themselves — you can find them under Discover by searching near your location or by address. Your schedule and classes appear as soon as you're a member, and the skills library shows up too if your gym has built one. If your code isn't working, double-check it with your gym's front desk or email us.

Can I be a member of more than one gym?

Yes. Join as many gyms as you train at and switch between them in the App — each one keeps its own schedule, curriculum, rank, streak, and membership.

I can't sign in

Make sure you're using the same method you signed up with (email and password, Google, or Apple). If you signed up with Google or Apple, use that same button to sign back in. Still stuck? Email us from the address on your account and we'll sort it out.

Billing and subscriptions

Membership payments go directly to your gym and are processed securely by Stripe. For questions about charges, refunds, plan changes, or cancelling a paid membership, contact your gym directly — they manage your subscription. If you're not sure how to reach them, or something looks wrong, email support@myforma.fit and we'll help.

Class reminders and notifications

Notification settings live under Profile in the App, where you can switch individual types on or off — class reminders, announcements from your gym, messages, and feed activity. You can also turn Forma's notifications off entirely in your device settings.

Messaging your gym

Every member has a direct conversation with their gym in the App — use it for questions about a class, your membership, or anything else. Your gym's staff see it in their dashboard and reply from there.

How do I delete my account?

You can delete your account and associated personal data at any time from the Profile screen in the App. You can also email us at support@myforma.fit and we'll delete it for you. See our Privacy Policy for details on what we retain and why.

Found a bug or have a feature idea?

We'd love to hear it. Email support@myforma.fit with a short description — screenshots help a lot.

For gym owners

Questions about running your gym on Forma — the staff dashboard, the schedule builder, curriculum and skills, member management, reports and retention, Stripe payouts, or onboarding — email support@myforma.fit and we'll get you set up.

See also our Privacy Policy and Terms of Service.